Cancellation & Return Policy

All products sold in are from reputed principals or manufactured by Indetouch Exporters Enterprise. All warranty/guarantee is directly provided by respective principals, whose contacts are supplied along with the goods or can be reached on for any queries regarding the same.

Cancellation of Order

Product cancellation at is allowed within 12 hours of placing the order. To cancel the order, you need to call on +91 7397222151 or mail at with subject line “Cancel” and Order number. Each order cancellation will incur 5% handling amount or
Rs. 300/- whichever is higher. If the product has been dispatched to given address, total deducted amount will include the shipping charges as well.

Returning an Excess Ordered/ Wrong Ordered Item

To return the item which is not physically damaged/no parts or accessories are missing/not different
from the product that was ordered, you have to make a call or mail to us for return approval. When the return is approved, a credit note/reward points for the amount of returned item will be issued/given respectively that can be used to buy a new product. All shipping charges for returning the product and resending new item in lieu will have to be paid by you in advance.

Returning Defective Item

In an unlikely event that any ordered product from our site is not in a good condition or defective or damaged or packaging is tampered or different from what was ordered, the item can be returned, in its original condition with original packaging, bill, price tag intact, warranty cards, user manual and
accessories received with the product. All shipping charges will be borne by us. Our executive will provide you a receipt when receiving the product and you are advised to keep it for future use. Exchange of the product will completely depend on stock availability.

All returns have to be informed within 24 hours of receipt of goods; otherwise we will not be
liable for return/exchange.